Shipping Policy

 

This Shipping Policy explains how Nexora Living (“we,” “us,” or “our”) handles order processing, shipping, tracking, and delivery.

Our goal is to provide a clear and reliable shopping experience. Please review this policy before placing your order.

Processing Times

Orders typically require processing before shipment.

Because Nexora Living works with multiple fulfillment partners and suppliers, processing times may vary by product.

Estimated processing and delivery information may be displayed on the applicable product page or during checkout.

Orders may not be processed or shipped on weekends or public holidays.

During high-volume periods, holidays, severe weather, supplier disruptions, or other unusual circumstances, processing may take longer.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

Shipping & Delivery Times

Nexora Living currently primarily serves customers within the United States.

Delivery times vary depending on:

• The product ordered;

• Your delivery location;

• Supplier or fulfillment location;

• Shipping carrier;

• Product availability; and

• Shipping method.

Any delivery timeframe shown on our website, product page, checkout, or order information is an estimate unless expressly stated otherwise.

Because products may be fulfilled by different suppliers, we do not use one guaranteed delivery timeframe for every product.

Please review any product-specific delivery information before completing your purchase.

Free Shipping

Nexora Living may offer free standard shipping on eligible orders or products within the United States.

Where free shipping is available, eligibility will be displayed on the product page, during checkout, or as part of the applicable promotion.

Free shipping may not apply to certain:

• Oversized or heavy products;

• Remote or restricted delivery locations;

• Expedited shipping services; or

• Products with special shipping requirements.

Any applicable shipping charge will be displayed during checkout before you complete your purchase.

Multiple Products & Separate Shipments

Nexora Living works with multiple fulfillment partners.

If you order more than one product, your items may:

• Be shipped separately;

• Come from different fulfillment locations;

• Arrive on different dates; and

• Have different tracking numbers.

Receiving one part of your order before another does not necessarily mean an item is missing.

If products are shipped separately because of our fulfillment arrangements, you will not be charged additional shipping solely because we divided the order into multiple packages unless otherwise clearly disclosed at checkout.

Tracking Information

When tracking information is available, you will receive a shipping confirmation containing your tracking details.

Please note that tracking information may not become active immediately after a shipping label is created. Allow some time for the carrier's system to update.

If your order is shipped in multiple packages, you may receive more than one tracking number.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check your:

• Full name;

• Street address;

• Apartment, suite, or unit number;

• City;

• State;

• ZIP code; and

• Contact information

before submitting your order.

If you notice an error after placing your order, please contact us immediately at:

Support@nexoraliving.org

We will try to assist, but we cannot guarantee that shipping information can be changed after an order has entered processing or fulfillment.

Shipping Restrictions

Some products may have shipping restrictions based on:

• Delivery location;

• Product size or weight;

• Supplier availability;

• Carrier limitations; or

• Applicable legal or regulatory requirements.

If a product cannot be shipped to your location, this may be indicated on the product page, at checkout, or after we review the order.

If we cannot fulfill an order, we will contact you and provide an appropriate resolution, including a refund where applicable.

Delayed Shipments

Occasional shipping delays can occur because of circumstances such as:

• Carrier disruptions;

• Severe weather;

• Peak shopping periods;

• Public holidays;

• Supplier or warehouse delays;

• Transportation disruptions; or

• Other circumstances outside our reasonable control.

If your package has significantly exceeded the estimated delivery timeframe, please contact:

Support@nexoraliving.org

Please include your order number so we can investigate the shipment.

Where a shipping delay requires us to offer cancellation, consent to a revised shipping date, or a refund under applicable law, we will do so.

Lost Packages

If your tracking information indicates that a package has not arrived or appears to be lost, please contact Nexora Living rather than attempting to resolve the issue alone.

Email us at:

Support@nexoraliving.org

with your order number and tracking information.

We will review the shipment and, where appropriate, work with the carrier or fulfillment partner to investigate the issue and determine the available resolution.

Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please first:

• Check around your delivery location;

• Check with household members or neighbors where appropriate;

• Check with your building reception or property manager if applicable; and

• Review the carrier's tracking information.

If you still cannot locate the package, contact us and we will assist with reviewing the situation.

Damaged or Incorrect Products

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us promptly at:

Support@nexoraliving.org

Please provide:

• Your order number;

• A description of the problem; and

• Clear photographs or video where appropriate.

Please keep the product, packaging, shipping label, accessories, and other relevant materials while we investigate.

We will work with you to determine an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

Order Changes & Cancellations

Orders may begin processing shortly after they are placed.

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification once fulfillment has begun.

If an order has already shipped, our applicable Return & Refund Policy will apply.

Returns

Please do not send a return to the address shown on the original package unless Nexora Living specifically instructs you to do so.

Because our products may be fulfilled by different suppliers and locations, return addresses and return eligibility may vary by product.

Please contact us before returning any product.

Some products may be designated Final Sale or Non-Returnable for change-of-mind purposes. Please review the product page and our Return & Refund Policy before purchasing.

International Shipping

Our current primary market is the United States.

If international shipping becomes available for a particular destination, additional shipping charges, delivery times, customs requirements, duties, or taxes may apply.

Available shipping options will be displayed where applicable.

Contact Us

For questions about shipping, tracking, delivery, or your order, please contact:

Nexora Living

Email: Support@nexoraliving.org

Please include your order number when contacting us.

Nexora Living
Live Independently. Live Fully.