Return & Refund Policy

 

At Nexora Living, we want you to feel confident when shopping with us. We carefully select products designed to support everyday living, independence, comfort, and convenience.

We understand that sometimes a purchase may not work out as expected. Please review the following Return & Refund Policy before making a purchase.

30-Day Return Request Period

For eligible products, you may request a return within 30 days of the date your order is delivered.

Because Nexora Living works with multiple fulfillment partners and suppliers, return eligibility, return periods, return locations, shipping costs, and other return conditions may vary by product.

Some products may have a return period shorter than 30 days or may not be eligible for change-of-mind returns. Where special return restrictions apply, we aim to identify them on the applicable product page.

Submitting a return request does not automatically mean that the return has been approved.

Return Eligibility

To be eligible for a return, the product generally must:

• Be within the applicable return period;

• Be in the same condition in which it was received;

• Be unused and unworn, unless the return relates to a defect;

• Include its original packaging, accessories, manuals, parts, and tags, where applicable; and

• Be accompanied by your order number or other proof of purchase.

Products showing signs of misuse, accidental damage, unauthorized modification, excessive wear, or missing components may not qualify for a return or full refund.

How to Request a Return

Please contact us before returning any product.

Email:

Support@nexoraliving.org

Please provide:

• Your full name;

• Your order number;

• The product you wish to return;

• The reason for your return; and

• Photographs or video if the product is damaged, defective, incorrect, or otherwise has a product-related issue.

We will review your request and, if the return is approved, provide the appropriate return instructions.

Do not send a product back to the address shown on the original shipping package unless we specifically instruct you to do so.

Our products may be fulfilled from different locations, so the correct return location can vary from one order to another.

Products returned without authorization or sent to an incorrect address may not qualify for a refund.

Return Shipping Costs

For an approved return resulting from a change of mind, ordering the wrong product, or another reason not caused by a product defect or an error by Nexora Living, the customer may be responsible for return shipping costs.

Where a return label is provided, you must follow the return instructions and use the authorized label or shipping method provided to you.

Do not arrange an alternative return method unless we have authorized it.

If you receive a product that is confirmed to be damaged, defective, materially different from what was ordered, or incorrectly supplied, we will work with you on an appropriate resolution. Depending on the circumstances, this may include replacement, refund, or return shipping arrangements.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, defective, or incorrect, contact us promptly at Support@nexoraliving.org

Please include your order number and clear photographs or video showing the issue where appropriate.

Do not discard the product, packaging, shipping label, accessories, or other materials until we have completed our review, as these may be required to process your claim.

Once we have reviewed the information, we will advise you of the available resolution.

Non-Returnable Products and Exceptions

Certain products may not be eligible for change-of-mind returns because of their nature, hygiene or safety considerations, personalization, supplier restrictions, or other applicable reasons.

Examples may include:

• Personal hygiene or personal-care products once opened or used;

• Products that have been used in a manner that prevents resale for health or hygiene reasons;

• Customized or personalized products;

• Gift cards;

• Products clearly identified as Final Sale or Non-Returnable before purchase; and

• Other products subject to product-specific return restrictions disclosed on the product page.

If you're unsure whether a product can be returned, please contact us before purchasing.

This section does not exclude remedies that may be required by applicable law for defective, damaged, misdescribed, or incorrectly supplied products.

Electronics and Selected Products

Certain electronics and other selected products may have a shorter return period or additional return requirements.

Please review any return information shown on the applicable product page before ordering.

If you experience an issue with an electronic product, contact us promptly so that we can determine the available options.

Change-of-Mind Returns

Where a product is eligible for a change-of-mind return, it must meet the return eligibility requirements described above.

Depending on the product and fulfillment partner:

• Return shipping may be the customer's responsibility;

• Original shipping charges may not be refundable;

• Certain supplier or return-processing charges may apply where disclosed or permitted; and

• Some products may not qualify for change-of-mind returns.

Please contact us before returning anything so we can confirm the conditions applicable to your order.

Exchanges

We do not guarantee direct exchanges because products may be fulfilled from different locations.

If you would like a different product, size, model, or variation, please contact us.

Depending on the circumstances, the simplest option may be to return an eligible product for a refund and place a new order.

Refunds

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit card company, PayPal, or other payment provider to process and post the refund after it has been issued.

Refund processing times can vary depending on the payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise stated or required by applicable law.

Partial Refunds

In appropriate circumstances, a partial refund rather than a full refund may apply, including where an eligible returned product:

• Is missing parts or accessories;

• Is returned in a condition different from how it was received;

• Shows damage or use unrelated to the reason for return; or

• Has otherwise lost value because of handling beyond what was reasonably necessary to inspect it.

Any deduction will be considered based on the circumstances and applicable law.

Orders That Cannot Be Delivered

Customers are responsible for providing complete and accurate delivery information when placing an order.

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping charges or restrictions on refunds may apply.

Please contact us as soon as possible if you discover an error in your shipping information.

Order Cancellations

We process orders as quickly as possible.

If you need to change or cancel an order, contact us immediately at Support@nexoraliving.org

We will try to accommodate your request, but we cannot guarantee that an order can be changed or canceled once it has entered processing or fulfillment.

If an order has already been processed or shipped, you may need to wait until it is delivered and then follow the applicable return procedure.

Refused or Unclaimed Deliveries

Please contact Nexora Living before refusing a delivery whenever possible.

Refusing or failing to claim a package does not automatically guarantee a refund. Any refund will depend on the package being successfully returned and the circumstances of the order, subject to applicable law.

Return Address

Do not return products without receiving return authorization and instructions from Nexora Living.

Because we work with multiple fulfillment partners, there is not necessarily one return address for every product.

After your return has been approved, we will provide the appropriate return address, return label where applicable, and/or other instructions for your specific order.

Sending a return to an unauthorized address may delay or prevent the return from being processed.

Contact Us

If you have questions about a return, refund, damaged product, or your order, please contact:

Nexora Living

Customer Support:
Support@nexoraliving.org

Please include your order number when contacting us so that we can assist you as quickly as possible

Nexora Living — Live Independently. Live Fully.